Privacy Policy
Last updated: March 20, 2026
1. Introduction
FixMyStuff ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy complies with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number)
- Address and ZIP code
- Device information (brand, model, issue type)
- Payment information (processed securely through third-party providers)
- Communication preferences
Automatically Collected Information
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on site
- Referring website
3. How We Use Your Information
We use your information to:
- Connect you with local repair service providers
- Process and fulfill your repair requests
- Communicate with you about your requests and our services
- Send promotional communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Repair Service Providers: To fulfill your repair requests
- Service Providers: Who assist with our operations (email, SMS, analytics)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
Right to Know
You can request information about the categories and specific pieces of personal information we've collected about you.
Right to Delete
You can request that we delete your personal information, subject to certain exceptions.
Right to Correct
You can request that we correct inaccurate personal information.
Right to Opt-Out of Sale/Sharing
We do not sell or share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To Exercise Your Rights:
Email us at privacy@fixmystuff.com or call us at the number listed on our website
We will verify your identity and respond within 45 days.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Necessary Cookies: Required for site functionality
- Analytics Cookies: Help us understand site usage (Google Analytics)
- Marketing Cookies: Used for relevant advertising (with consent)
You can manage your cookie preferences using the cookie banner on our site or through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Repair request data is typically retained for 3 years.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: