Privacy Policy

1. Who we are

FixMyStuff ("we," "our," or "us") operates a marketplace and related services for phone repair, repair guides, tool recommendations, and local repair referrals across the United States.

2. Personal information we collect

Depending on how you use the site, we may collect:

• Identifiers: name, email address, phone number, IP address, and similar contact or online identifiers.
• Repair request details: device brand, model, issue type, description, ZIP code, and service area.
• Shop or tool-interest details: product interests, referral details, and related service context.
• Affiliate-link context: outbound repair-part search destinations and referral context when you choose to click a paid affiliate link.
• Vendor information: business name, contact person, role, address, service radius, repair types, brands serviced, and application details.
• Communications: SMS, email, support, unsubscribe, outreach, and privacy request records.
• Internet activity: pages viewed, referral source, device/browser information, cookie preferences, approximate location, and analytics events if you consent.
• Sensitive personal information: precise geolocation only if you choose to use browser location features. We do not use sensitive information to infer characteristics.

3. Sources of information

• You, when you submit forms, contact us, apply as a vendor, or make privacy requests.
• Your browser or device, including cookie preferences, IP address, approximate location, and optional browser geolocation.
• Service providers such as hosting, analytics, email, SMS, maps, database, and security providers.
• Public or business listing sources when we identify repair shops for vendor outreach.

4. How we use information

• Offer a repair referral to up to five reviewed businesses serving your ZIP code, one at a time, with your consent. Offers contain the repair category and ZIP code, not your name, contact details, device model, or free-text description. Each shop has 36 hours to accept, with one reminder at 18 hours. If it declines or does not respond, we may approach the next eligible shop. Only the accepting shop receives your name, phone, email, ZIP, device model, and repair description, for this repair only.
• Keep an internal copy of referral emails for the site operator to monitor routing and resolve issues. Your contact details and these copies are not published on the website.
• Process shop, vendor application, unsubscribe, and privacy-rights requests.
• Send service messages by SMS or email, including confirmations and status updates.
• Operate, debug, secure, measure, and improve the site and admin tools.
• Prevent abuse, enforce terms, and comply with legal obligations.
• Send marketing or vendor outreach where permitted, with opt-out options.

5. Cookies, analytics, and tracking

We use necessary storage for security, form flow, location availability checks, and remembering privacy choices. Optional analytics and marketing technologies stay off unless you choose them in Cookie Preferences.

• Necessary: required to operate the site and remember your choices.
• Analytics: Google Analytics may measure aggregate site usage only after analytics consent.
• Marketing: reserved for advertising or cross-context tracking; currently off by default and disabled by a sale/share opt-out or Global Privacy Control.
• Referral email privacy: the referral system does not add open-tracking pixels. We use provider delivery, bounce, and complaint events to operate the service. Secure acceptance links and customer status pages do not load our analytics or location lookup scripts. Email service providers still process routing and delivery metadata.

You can change cookie choices at any time using the Cookie Preferences link in the footer.

Amazon affiliate links may include a public associate tag so Amazon can attribute qualifying purchases. These links take you to Amazon, where Amazon's own privacy and cookie practices apply.

6. Disclosure of information

We may disclose personal information to:

• Repair providers: to respond to and fulfill repair requests.
• Affiliate partners: if you click an Amazon affiliate link, Amazon receives the link destination and associate tag as part of that visit.
• Service providers: hosting, database, analytics after consent, email, SMS, maps, security, and operational vendors. A ZIP-code lookup may send only your ZIP code to Zippopotam.us to estimate local distances; it does not receive your name or contact details.
• Professional or legal recipients: advisors, authorities, or parties needed to protect rights, comply with law, or handle disputes.
• Business transfer recipients: if we are involved in a merger, acquisition, financing, or sale of assets.

7. California privacy rights

California residents may have the right to know/access, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and avoid discrimination for exercising privacy rights.

We honor Global Privacy Control as a sale/share opt-out signal for the browser that sends it.

8. EU/UK privacy rights and legal bases

If EU, EEA, UK, or similar privacy laws apply, our legal bases may include your consent, performance of a requested service, legitimate interests in operating and securing the service, and compliance with legal obligations.

You may have rights to access, rectify, erase, restrict, object, port your data, withdraw consent, and complain to your local data protection authority. You can withdraw cookie consent through Cookie Preferences.

9. Retention

We keep personal information only as long as reasonably needed for the purposes above, including service records, dispute resolution, security, legal compliance, and business operations. Repair request records are typically retained for up to three years unless a longer period is required or appropriate. The new referral workflow removes stored sent-email bodies after 30 days and restricts accepted-vendor private links to 30 days. Minimal suppression records are retained to honor opt-outs. Information already delivered to an independent shop or email inbox cannot be recalled by deleting the website record.

10. Security

We use technical and organizational safeguards designed to protect personal information. No internet or email system is fully secure, so we cannot guarantee absolute security.

11. Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. Contact us if you believe a child provided personal information.

12. International use

FixMyStuff is operated from the United States. If you use the site from outside the United States, your information may be processed in the United States and other locations where our service providers operate.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and update the date above.

14. Contact us